i nak luahkan perasaan i nieee..!! this is my first time post blog about my ketidakpuashatian i kat sini.. Mmg seriously xpuas hati.. i sgt sedey, marah, tak puas hati, kechewa, sumer perasaan la. u want to know why? Hmm last week i ade la mintak quotations from a few vendors for photog, pelamin, catering, makeups, etc.. So adalah a few yg langsung xreply, and ada plak reply. Ada yg reply tu PR mmg meletop, ada yg reply PR sgt lah mengecewakan. i xtau ler is it becos of me yg over sensitive??? or mmg dis people mmg xpandai jaga hati customer??
I bukan nak malukan dorang ni ke ape, tp seriously i mmg tersentap. I think i must share with u all B2B. I paham these people sgt busy, but if busy dorang bleh ler inform or say sorry sbb busy. Tp kalau dorang xckp dorang bz, mane la kite tau kan? ni x, jwb sepatah2 je, xpun jwb mcm xnak layan.. Maybe sbb dah top n nama da famous, trus xlayan org kah? Perlu ke i letak status untuk mendapatkan perhatian dari dorang? Nak kene jadik artist ke baru nak layan? nak kene tunjuk duit berkepul baru nak layan? nak kene bwk kete mercedes park depan kedai dorang baru nak layan? nak kene cantik n cun macam model atau artis baru nak layan ke???.... gerams tau.. T_T
I nak share ngan u all B2B, mane vendor2 yg seriously buat i tersentap n frustrated...i dont care, im going to tell all here...kite customer kan...it's their fault not to treat us the right way. My work line is berkaitan wif customer service so i know la bab2 customer service ni.. Ingat kite ni suka2 je ask quotation ke? We could be ur potential customer la.. Bile letak nama penuh dgn title anak 'nenek' baru nak layan.. apekehal nyer? i kahwin bukan pakai duit makbapak pun so ape kaitan nak letak nama title baru nak layan?
So, nak tau sape? these are the people yg i saannngaatt kureng... antara nye adalah, S catering - call je jawab ngan kasar n mcm xnak layan langsung.. pastu bile mintak test food, dia ckp kene byr deposit dulu baru bleh dpt test food (hah??! ade ke camtu? mane kite nak tau food sedap ke x sebelum confirm letak depo?? sgt xlogic kan)..i reply dgn baiknye,"owh camtu eh, terima kasih yea"..trus dorang letak phone before i abes ckp terima kasih tu..!! geramnyerrr. Second, K catering yg sgtlah famous tu..mule2 i call mintak quotation, pakai nama biase je, dorang ckp akan call balik.. ok ler i tunggu...pastu 1week xcall2 balik..! (lupe dah ke?) pastu bile i call balik, pakai nama ngan title 'anak nenek', baru dorang bagi quotation there and then... wargh geram nyer...ade ke camtu, sgt double standard.. T_T
One more, ade la dia WP yg tgh nak naik nie.. i mmg suke his work dari dulu smpai skang.. mmg hantaran n pelamin n deco mmg superb.. i mmg kaki comment kat his work..bile dia post new pics of his work je mesti i akan puji mati-matian.. so i ask him for quotations 2 times.. tp cara dia jwb tu, aduh hancur luluh hatiku..serious..mcm xnak layan jer.. mula2 jawab sepatah2 je (tu xpakai lagi title 'anak nenek').. pastu senyap trus, ok lah time tu xrasa pape lagi.. Then baru2 nie for d second time i ask lagi, ok la dia jwb..pastu dia ckp suh jumpa trus kat tempat dia untuk nego n bleh tgk lagi clear(err i ada sebut ke nak nego? i mintak quote sikit je so i rase clear je tu)..i ckp buat sementara ni xleh nak dtg sbb jauh n no time,i juz need approx quotation.. n then senyap balik (i rase agak pelik, i tak end pun d conversation tu?) so i minta la lagi, bleh ke x? dia pun reply sumer harga dia ada (aiks mcm marah aje?? i mintak for a few things jer T_T)... but i bersyukur je la atleast dia ada bagi kan, bagus juge ada sumer harga tu..n then dgn happynyer i bgtau la bleh i share ngan bride bloggers lain.. pastu?? u all bace la sendri.. i xtau ler nak ckp per.. mmg agak tersentap n hancur luluh.. maybe i yg oversensitive, tp i rase untuk jaga customer dia xperlu ckp camtu..nampak mcm riak pun ada.. i ni dah la fan dia, i byk review pasal dia.. n then camni plak.. hmm sorry ler u have just lost ur potential customer.. ntah2 dia xkisah kowt cos dah top kan.... xtau naper dia jwb camtu... sbb dia malas nak lyn i ker? or dia akan bg harga lain2 kat org? geramnyerr...im very2 frustrated.. T_T
UPDATE: memandangkan ade pihak yg berpihak kat vendor tu xpuashati, i pon padamkan (tp rasenyer mmg awal lagi i pdm pon) mane yg patut so dorang xde la nak sentap2 gak ngan ketidakpuashatian i nie...maybe they all pk dorang 100% perfect, xleh nak terima ketidakpuashatian customer kan.? patutnyer take note n improve, bukannye pakai nickname sape2 tah n then ckp bukan2 kat my chatbox. tingkatkan lagi ler PR tu kan, andplease be friendly..bukan nak msg2 kat chatbox je as if 100% perfect.. ikutkan i ler yg patut sentap n sedey, tp dorang yg sape2 ni tah nak msg2 bukan2 kat chatbox i kan..siap mendoakan wedding i n others B2B a disaster..tsktsk teruknyer.. ye la, dorang nak backup tp xtau yg kite yg terkene ni rase camne.. mmg i ngaku i sensitive (some say i over2), tp kalau sumer customer u macam i camne? and ramai lak tu agree ngan i??think people.. kalau u gi shopping, tgk baju chantek giler pastu bile u tanye je kat salesperson mcm xnak lyn? ape prasaan korang? THINKTHINKTHINK... JAGA HATI CUSTOMER N POTENTIAL CUSTOMER..BE FRIENDLY..kite consumer ada hak..sumer jenis business camtu kan..
*nama sebenar telah di'black' kan n di'star'kan untuk keselamatan i..hehe (atas nasihat b2b lain kan-thanks dears..muahs) (ps:bukan di'black'kan aje- di blacklistkan teros!)
*yg mana dah tau SAPE VENDOR2 tu..ha be careful ya... yg xtau tu, sila email me (maernee@gmail.com) if nak tau sape... ;)
hoh yg paling last tu.. i juz ckp nak share ngan bride bloggers, but jwb camtu? sorry la i mmg sensitive..mmg sgt sentap n kecewa.. kalau u dpt customer yg xsensitive pown, u xpatut ckp camtu.. kalau u dpt 1000 lagi customer lain yg sensitive mcm i gak camne?? i still xphm y kene jwb camtu? kalau u all ada amek dia as WP n diberi layanan yg baik, alhamdulillah u all mmg lucky... sorry ler i just cant get over it.. same as S catering n K catering.. ada lagi yg lain2 ni i mmg tgh tgk mane bagi layanan n service yg baik, n mana bagi layanan yg teruk... i mmg akan post kat sini untuk share ngan sumer B2B...
Anyways, thanks all for reading n sharing my frustration.. sape2 ada story nak share silakan. If u all rase i ni jer yg sensitive ke ape sila share disini juga. Maybe i ni jer over-sensitive, tp my parents n meowgagah pun agree dgn i..so how?
meowluv~
Renee meow
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